1. Our Terms
All use of our web site "Catering for Creatures, www.cateringforcreatures.co.uk" herein after referred to as Site, is on these terms. If you do not agree with the terms, then cease use of the Site now. The terms are a contract between us and you may wish to print a copy for future reference. We sometimes change the terms and changes will be posted here.

2. Information
We work very hard to make sure information on the Site is accurate and up to date. Let us know if you find anything that is wrong. However, you should check independently any information before you rely on it. No representations are made by us that the information is accurate and up to date or complete and we do not accept liability for loss arising from any inaccuracy or information that is out of date. This is a web site providing information free of charge.

3. Copyright
Copyright material appears on the site, which is our or our licensor's property. Do not copy anything on the Site without prior emailed or written consent. We do not give permission for you to republish, alter, transmit or otherwise copy any material on the Site, but you may download information from the Site for your own personal use. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without express permission and of the copyright owner.

Catering for creatures is our trading name and is registered pursuant to the Business Names Act.

’Catering for creatures’ and ‘silver service’ is our Trade Mark and the Catering for creatures Logo is our trade names. You may not use them without our written permission.

All other trademarks or registered trademarks mentioned within the Site belong to their respective owners.

4. Disclaimer
Every effort is made to ensure the accuracy and currency of the information contained in the pages of the Site. However, contents are subject to change from time to time and Catering for Creatures can accept no liability for the accuracy of all the information presented at any given time. Catering for Creatures reserves the right to make changes without notice. Some links may lead to information maintained by third parties and Catering for Creatures accepts no responsibility for the accuracy of any other aspect of information obtained through such links. Every effort is made to ensure downloadable content is free from Viruses. Catering for Creatures can accept no liability for damages resulting from virus infection.

5. Liability
As information on our site is provided free of charge, we do not accept liability for it. We will not be liable to you for any indirect or consequential loss, loss of profit, revenue or good will arising from your use of the Site or information on the Site. Subject as provided below, all terms implied by law are excluded.

6. Supply of Goods and Services
Where you buy a good or service from our Site you are subject to our Conditions of Supply (See Conditions of Supply UK) (See Conditions of Supply International), which supplement these conditions.

7. Complaints
Catering for Creatures endeavours to respond to complaints within 5 working days. Whether the complaint be received by Email, Fax or Letter.

8. Law
You agree that English Law shall apply to these terms and to submit to the jurisdiction of the English Courts if a dispute arises. We aim to ensure our Site complies with English law but not laws of any other country. If there is anything on the Site that you are not allowed under the laws to which you are a subject to access or see, cease using the Site immediately.

9. Severability
The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

10. General
Any formal legal notices should be sent to us at the address at the end of the terms by email and confirmed (with a hard copy) by post.

Failure by us to enforce a right does not result in waiver of such right unless Catering for Creatures acknowledges the waiver in writing.

You may not assign or transfer your rights under this agreement. We may amend these Terms at any time by posting a variation to the Site.

Further information on these terms and our contact details are:

Website Legal Department
Catering for Creatures Ltd, 6 Newlyn Road, Cradley Heath, West Midlands, B64 6BE DY5 Email legal@cateringforcreatures.co.uk
Tel 0845 2414017

Privacy Statement

Catering for Creatures Ltd commitment to privacy. Catering for Creatures Ltd and all its divisions, are committed to protecting the privacy of those using our site and the confidentiality of the personal information with which our subscribers provide us.

Data Protection Act 1998
We are registered under the data protection Act 1998 and comply with Act in all our dealings with your personal data.

Your personal information is safe with us. Catering for Creatures Limited will never sell personal information or share personal information with third parties unrelated to it.

At Catering for Creatures Limited we use the information we collect to serve our customers in the following ways: If you become a subscriber to the Catering for Creatures website or use other services your name, e-mail address, address and other information on the subscription form are kept by us and used to process orders, or alert you to new products and or services of which you may be interested in.

We may also use your contact information to let you know about enhancements to the site and your subscription entitlements.

If you would rather not receive this information please inform us by e-mail at privacy@cateringforcreatures.co.uk

We do not use cookies (defined below) for collecting user information from the site and we will not collect any information about you except that required for the system administration of the web server.

Cookies
Message given to a web browser of a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookies main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as name, e-mail address and interests.

Further Information
For further information on data protection and privacy contact:-

The data protection Manager, Catering for Creatures Ltd, 6 Newlyn Road, Cradley Heath, West Midlands, B64 6BE Telephone (+44) (0) 1384 637357.
Or email privacy@cateringforcreatures.co.uk

Information on the protection act 1998 is also on the data protection Commissioner's web site at www.dataprotection.gov.uk or www.dpr.gov.uk

Use of this site is subject to our terms and conditions.

Distance Selling Regulations

Distance Selling Regulations only pertain currently to transactions that are between a consumer and a business. Therefore transactions that are between businesses are exempt from the Distance Selling Regulations.

If you purchase items as a consumer you have the right to cancel this contract under The Consumer Protection (Distance Selling) Regulations 2000. To do so, you must send a written notice of cancellation to Catering for Creatures Ltd, 6 Newlyn Road, Cradley Heath, West Midlands, B64 6BE or by fax to  01384 637357 within 7 days of your receipt of the order. You must then return the goods to us, to the address we specify within 7 days if us having requested that you do so. We may charge for our costs of recovering equipment if the equipment is not returned to us directly.

In this guidance a "consumer" means any natural person who, in contracts to which these Regulations apply, is acting for the purposes which are outside of his business.

The "Supplier" in relation to these regulations is Catering for Creatures Ltd of  6 Newlyn Road, Cradley Heath, West Midlands, B64 6BE
The "Goods and Services" in relation to these regulations are described within the site.

The "Price of goods" in relation to these regulations is displayed within the site, including all relevant taxes.

The "Delivery costs" in relation to these regulations is displayed within the site. The "Arrangements regarding payment and delivery" in relation to these regulations are detailed within the site.

All prices quoted on the website are offers and until the order is accepted by the company may be changed without notice, until such time as the company, Catering for Creatures Ltd quotes the customer, or confirms an offer price displayed herein.

Distance Selling Regulations, This is an indicative means of Distance Communication.

Unaddressed printed matter, Addressed printed matter, Letter, Press advertising with order form, Catalogue, Telephone with human intervention, Telephone without human interventions (automatic calling machine, audiotext), Radio, Videophone (telephone with screen), Videotext (microcomputer and television screen) with keyboard or touch screen, Electronic Mail, Facsmile Machine (Fax), Television (teleshopping).

Accessibility Statement

The Catering for Creatures Website has being designed to current accessibility standards.

Each image within the site has an alternative method of communication.

The navigation of the site has being designed to allow the user to find the information they require quickly and easily.

The website is compatible with most browser and screen technology, and has being tested to degrade gracefully.

Should you have any accessibility issues with the current site then please do not hesitate to contact us accessibility@cateringforcreatures.co.uk

As new standards of accessibility for web media become available we shall review our current site, and shall then decide if we should adopt the new standards. New standards will be adopted if it will greatly improve the accessibility of the site.

Data Protection

Catering for Creatures Ltd is registered pursuant to the Data Protection act 1984 as amended 1998, with the information commissionaire.

Catering for Creatures Ltd processes and stores information about its data subjects pursuant to its registered entry, all data is held in a secure manner and processed only for the reasons notified to the Information Commissionaire.

For a copy of information we hold about you please contact our privacy manager by email privacy@cateringforcreatures.co.uk

If you would like to see our registered entry please visit www.dpr.gov.uk and search for Catering for Creatures Ltd.

For more information regarding the Data Protection Act visit www.dataprotection.gov.uk or www.dpr.gov.uk. For more information about data and privacy associated with the Catering for Creatures website see out Privacy Statement.

Copyright

Copyright material appears on the site, which is our or our licensor's property. Do not copy anything on the Site without prior emailed or written consent. We do not give permission for you to republish, alter, transmit or otherwise copy any material on the Site, but you may download information from the Site for your own personal use. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without express permission and of the copyright owner.

Catering for Creatures is our trading name and is registered pursuant to the Business Names Act.

’Catering for Creatures’ and ‘Silver Service’ is our Trade Mark and the Catering for Creatures Logo is our trade names. You may not use them without our written permission.

All other trademarks or registered trademarks mentioned within the Site belong to their respective owners.